A. Applicable to all transports (except for Poland domestic)
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| Western Europe | Central-Southern Europe | South-Eastern Europe | Rest |
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| EU: France, Belgium, the Netherlands, Luxembourg, Rep. of Ireland
Non-EU: UK, Switzerland | EU: Portugal, Spain, Andorra, Italy, Germany, Austria, Sweden, Finland, Denmark
Non-EU: - | EU: Poland, the Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Estonia, Latvia, Lithuania and Greece
Non-EU: Bosnia and Herzegovina, Serbia, Montenegro, Albania, Macedonia, Ukraine, Moldova, Georgia, Armenia and Azerbaijan | Non-EU: Turkey |
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Waiting Time and Carrier’s Delay Policy | |||||
Waiting time* | Free waiting time | 2 hours | 2 hours | 6 hours | 48 hrs |
Waiting charge billing increment | 60 min | 60 min | 60 min | 1 day | |
Waiting charges per hour | 45 EUR | 35 EUR | 20 EUR | - | |
Max daily limit for waiting charges** | 360 EUR | 280 EUR
| 200 EUR | 150 EUR dry cargo, 200 EUR refrigerated cargo | |
Process | Waiting time on Sundays will be compensated only for refrigerated transports. Waiting time during bank holidays will not be compensated. ** A day of waiting time corresponds to a 24 hour duration after the waiting time begins.
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Carrier's delay at loading | Charge | 45 EUR /applicable hour, max 50% of the freight costs | 35 EUR /applicable hour, max. 50% of the freight costs | 20 EUR /applicable hour, max. 50% of the freight costs | 200 EUR /day, max 200 EUR |
Process | The Carrier is obliged to proactively communicate all delays to sennder/EST in due time. In due time implies that communication must be made as soon as the Carrier is able to identify any possible delay. This obligation shall continue to apply regardless of any possible activation of a GPS tracking signal by the Carrier. | ||||
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Additional Accessorials Policies | |||||
Additional stops | If a Carrier is required to stop at additional locations than communicated in the original transport order | 50 EUR /additional stop | |||
Diversion/extra kilometres | If a Carrier has to drive to a different location upon arrival at the shipper’s or receiver’s address, a fee for lost fuel and time may be charged – but only if the amount of extra kms exceeds 20 kms. | 1 EUR /extra kilometre | 1.2 EUR /extra kilometre | ||
Additional services | If the Carrier is to provide additional services that are not already covered by the freight costs, the parties will agree upon a rate |
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* For loading/unloading in Spain: Waiting time / demurrage is subject to applicable mandatory local laws.
B. Applicable to domestic transportation in Poland
Carrier Wait Time and Delay Policy | ||
Waiting time/downtime | Free waiting time for loading/unloading | 24h |
Full hour waiting fee | 25 PLN | |
Maximum daily limit for the waiting fee | 500 PLN | |
Waiting time/downtime – process | In order to enforce a claim for waiting time, the carrier is obliged to immediately notify the customer 1. of the violation of the slot, 2. immediately before the expiry of the free waiting time, 3. with a final request and proof of delay no later than 24 hours from the time of completion of the order. | |
Carrier delay | Fee | The carrier will be charged for each hour of delay for loading and/or unloading PLN 95 for each started hour. |
Carrier delay - the process | The carrier is obliged to proactively inform the customer of any delays in good time. Timely means that communication must take place as soon as they are able to identify any possible delays. This obligation applies regardless of the possible activation of the GPS tracking signal by the carrier. | |
Cancellation Policy | ||
Carrier cancellation | Less than 24 hours between pre-arranged pickup time and cancellation | <24 HOURS | The carrier covers the difference in the cost of substituting another (replacement) car. The carrier has the right to cancel the order up to a maximum of 15 minutes after receiving the order. |
Cancellation by sennder/EST | More than 12 hours between pre-agreed pick-up time and cancellation | >12 HOURS | 0% |
Within 12 hours between pre-arranged pickup time and cancellation | <12 HOURS | 10%, max. 100 PLN | |
Within 30 minutes of sending the confirmation email | 0% | |