Senior Key Account Manager
sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.
We are a growing team looking for a Senior Key Account Manager in our Milan office to help us on our journey to revolutionize road freight logistics.
As a Senior Key Account Manager, Supervisor at sennder, you will drive the growth and success of our most strategic, high-value accounts by leading and empowering a team of Key Account Managers. Your focus will be on supporting your team in developing and executing customer growth strategies, ensuring top-tier service delivery, and fostering deeper partnerships with multinational organizations.
This is a high-impact leadership role requiring a seasoned professional skilled at navigating complex stakeholder environments, engaging with C-Suite executives, and scaling commercial success through team performance. You will be play a key role in aligning team activities with sennder’s top-line growth goals while cultivating a collaborative, high-performance culture.
The ideal candidate has strong experience in people management, customer development, and enterprise relationship strategy especially within the logistics, transportation, or digital freight sectors. You are driven by customer success, passionate about mentoring others, and excited to shape the future of logistics.
What You’ll Do:
- Lead and mentor a team of Key Account Managers, providing guidance, coaching, and support in the development and execution of customer growth strategies
- Build relationships with C-Suite executives and key decision makers within customer organizations, supporting your team in leading critical conversations to expand business opportunities
- Develop joint goals and strategic account plans in collaboration with your team to drive customer success and revenue growth
- Oversee and support your team in facilitating RFQ activities and managing commercial negotiations that result in sustainable, mutually beneficial agreements
- Use critical thinking and problem solving skills to help your team navigate complex account situations, negotiations, and stakeholder dynamics
- Drive a data-driven approach to account management by encouraging your team to analyze customer performance data, identify opportunities, and influence decision-makers
- Promote and guide the adoption of digital integrations such as EDI and API to improve operational efficiency and customer experience
- Work cross functionally with internal teams including Acquisition Sales, Account Operations, Partner Management, Pricing, and Product to support execution of customer projects and initiatives
- Serve as a senior escalation point for key accounts, stepping in when needed to support high stakes discussions and decisions
- Help establish best practices, processes, and performance standards that ensure excellence in account management and team collaboration
What We’re Looking For:
- 7+ years of experience in Key Account Management, Business Development, or Customer Success roles, preferably in logistics, supply chain, SaaS, or transportation industries
- 2+ years of experience leading and developing high-performing account teams
- Proven success in managing enterprise relationships and engaging with executive stakeholders
- Excellent communication, leadership, negotiation, and influencing skills
- Commercially savvy with a strong understanding of account level P&L dynamics and business drivers
- Familiarity with CRM tools such as Salesforce and a structured approach to customer development
- Fluency in English is required
ABOUT sennder Italia
sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.
We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.
We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.
WHAT YOU CAN EXPECT…
At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Do not hesitate to apply as a member of the protected categories law 68/99. Learn more about who we are on our career site.
- Fast growth scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
- Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings.
- Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
- Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys.
- Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues.
- For the Milan office we offer: free on-site gym!
- Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!
We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.
If you have any questions or need special accommodation please reach out to us at ta@sennder.com. As soon as you apply your journey with sennder begins.